Return Policy

Effective Date: 10/1/2024

At Silk Flower Emporium Inc., we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.

1. General Return Policy

• Eligibility for Returns: You may return items within 30 days of the purchase date for a refund or exchange, provided they are in their original condition, unused, and in the original packaging.
• Restocking Fee: A 20% restocking fee will be applied to all returned items. This fee will be deducted from your refund amount.
• Non-Returnable Items: Please note that custom products and personalized items are non-returnable and non-refundable. We encourage you to carefully review your custom orders before completing your purchase.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at 713-785-9293 or
   silkfloweremporium@gmail.com to request a Return Authorization (RA) number. Please provide your order number and the reason for the return.
2. Pack Your Items: Carefully package the items you wish to return, ensuring they are secure to prevent damage during shipping.
3. Ship Your Return: Send the package back to us at the address provided in the RA confirmation email. Please use a trackable shipping service to ensure we receive your return. You are responsible for return shipping costs.

3. Refund Process

• Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
• Refunds will be processed to the original payment method within 5-7 business days after the return is approved, minus the 20% restocking fee.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide you with instructions on how to return the item for a full refund or exchange.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your return, we will process your new order for the exchanged item.

6. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:

Silk Flower Emporium Inc.

6908 Harwin Drive,

Houston TX 77036

713-785-9293

silkfloweremporium@gmail.com

Thank you for shopping with Silk Flower Emporium Inc. We appreciate your business and strive to provide the best customer service possible!